April 30, 2020 at 4:10 PM EST
"This past Christimas season, I was visiting my sister in Bluffton. We went to markel's. It's one of our regular stops when I come up. While browsing, My sister saw something she loved that I wanted to get her for Christmas but of course couldn't buy it while she was there with me. I called the store when I got back tto Florida and asked if there was a way I could purchase the item and have it shipped to me. I spoke with Mark. Wow wow wow...He was awesome!!! He found the item, customized a box for shipping (so I wouldn't have to spend a small fortune on shipping) and let me pay for it all over the phone. He was awesome and I received the item either the next day or the one right after that. She was soooo surprised & happy when she opened it. I will continue to visit the store each time I go up there and will likely order from them as well. They have amazing customer service. Thank you again Mark."
~ Tracie Mina